Returns & Exchanges

At EcoFlow PH, we stand by the quality of our portable power solutions and offer a 7-day return period for factory defects and a 15-day exchange policy for eligible electronics. All returned items must be in their original packaging with all accessories and proof of purchase included.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team via our official website or email within the eligible return period to submit your request and photos of the item.

• 2.
  Technical Evaluation

  Our certified technicians will review your claim and provide a Return Merchandise Authorization (RMA) number if the product meets our warranty criteria.

• 3.
  Secure Packaging

  Carefully pack the EcoFlow unit in its original box, ensuring all cables and manuals are inside, and clearly mark the RMA number on the exterior.

• 4.
  Return Shipping & Processing

  Ship the unit to our designated service center in Metro Manila; once received and inspected, we will process your replacement or refund within 7-10 business days.